# Chama RAMZI - Senior Production Engineer
Source: https://hello.cv/azrprofile
Sala Al Jadida

## About
Highly accomplished Senior Production Engineer with over 13 years of experience specializing in robust system operations, EAI platform management, and large-scale IT project leadership. Proven ability to optimize technical environments, ensure high service quality through rigorous SLA adherence, and drive strategic migrations from private to public cloud infrastructures. Recognized for expertise in WebMethods, Apache Kafka, ElasticSearch, and Azure DevOps, consistently delivering impactful solutions and fostering cross-functional collaboration.

## Work
### Tech Lead, EIP SE and NE Platforms | AXA Group Operations
https://www.axa.com/en/group-operations
Led technical operations and platform management for EIP SE and NE platforms at AXA Group Operations, ensuring high availability and driving critical infrastructure upgrades.
- Managed end-to-end agile projects for EIP platforms, enhancing operational efficiency and strategic alignment across diverse teams.
- Ensured 99.9% SLA adherence for critical services, maintaining high service quality and fostering strong partnerships with stakeholders.
- Directed the installation and upgrade of key platforms, including Kibana, ElasticSearch, and WebMethods, significantly improving system performance and reliability.
- Provided Level 3+ technical support and specialized expertise in WebMethods, Apache Kafka, and ElasticSearch, resolving complex incidents and minimizing downtime.
- Spearheaded successful migration of EIP platforms from Private IAAS to Public IAAS, optimizing infrastructure costs and scalability.
### Tech Lead, OMEGA Application (TMA) for Gaz Réseau Distribution France | CAPGEMINI
https://www.capgemini.com/
Served as a Technical Lead and Junior Architect on the OMEGA application TMA project for Gaz Réseau Distribution France, overseeing EAI development and environment management.
- Acted as a technical referent and junior architect, guiding the development and administration of EAI WebMethods solutions.
- Authored comprehensive technical specifications and test plans, ensuring robust system evolution and anomaly correction.
- Conducted in-depth impact studies and managed technical environments, contributing to the successful deployment of system enhancements.
- Provided critical technical support and training to collaborators, improving team capabilities and project delivery efficiency.
### Developer, GMAO Application for RATP | CAPGEMINI
https://www.capgemini.com/
Developed and maintained the GMAO application for RATP, focusing on system evolutions and corrective maintenance.
- Developed and implemented system evolutions, enhancing application functionality and user experience.
- Managed and resolved corrective requests, ensuring high system stability and minimizing operational disruptions.
- Authored detailed test plans and performed impact analyses, validating software changes and providing essential client assistance.
- Estimated and planned development efforts for new evolutions, contributing to efficient project resource allocation.

## Education
### Ecole Nationale Supérieure d'Informatique et d'Analyse des Systèmes (ENSIAS) | Computer Science and Systems Analysis
https://www.ensias.um5.ac.ma/
### Preparatory Classes for Engineering Schools | Mathematics and Physics (MP)
https://

## Languages
- Arabic
- French
- English

## Certificates
### TOGAF 9.2 Foundation
The Open Group | 2023-11-01 | https://
### ITIL 4 Foundation
AXELOS | 2019-10-01 | https://
### WebMethods Integration Workshop
SOFTWARE AG France | 2012-02-01 | https://

## Skills
### Platform & Technologies
- Software AG WebMethods Suite
- ElasticSearch Suite
- Apache Kafka
- Azure DevOps
- Saltstack
- Oracle
- Java
- Kibana
- Linux
- Apache Kafka Connect
- Terraform
- Vagrant
- SOA Architecture
- Java/J2EE
- EJB
- Ibatis
- Spring
- Maven
- Weblogic 11g
- Oracle 10g
- SVN
- HP Quality Center
- Jenkins
- Eclipse RCP
### Methodologies & Practices
- Agile Methodologies
- ITIL 4
- TOGAF 9.2
- Lean Management
- Project Management
- Cross-functional Management
- Incident Management
- SLA Management
- Technical Support (L3+)
- Test Plan Development
- Impact Analysis
- System Administration
- Requirements Gathering
- Technical Specification Writing
- Platform Management
- Infrastructure Migration
### Soft Skills
- Communication
- Leadership
- Problem-Solving
- Team Collaboration
- Client Assistance

## Source
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